Effective Date: May 4, 2026
Welcome to A.T.S. CA. These Terms and Conditions govern your use of our website and your request for appliance repair, maintenance, diagnostic, and related services. By using this website, submitting a service request, calling us, or scheduling an appointment, you agree to these Terms and Conditions.
1. Company Information
A.T.S. CA provides independent appliance repair and maintenance services in Southern California.
Phone: 949-213-1111
Email: support@kitchenaid-services.com
Service Area: Orange County, San Diego County, and surrounding areas, subject to availability.
2. Independent Service Provider
A.T.S. CA is an independent appliance repair company. We are not affiliated with, endorsed by, sponsored by, or authorized by KitchenAid, Whirlpool Corporation, or any other appliance manufacturer unless expressly stated in writing.
All brand names, logos, trademarks, and model names are used only to identify the appliances we service. KitchenAid is a registered trademark of Whirlpool Corporation.
3. Services Provided
We provide appliance diagnostic, repair, maintenance, and related services for residential appliances, including but not limited to refrigerators, freezers, ovens, ranges, cooktops, dishwashers, microwaves, washers, dryers, and other home appliances.
Service availability depends on technician availability, service area, appliance type, parts availability, and the nature of the problem.
4. Service Requests and Appointments
Submitting a request through our website does not guarantee a confirmed appointment. Appointment times are subject to confirmation by phone, text, or email.
We make reasonable efforts to arrive within the scheduled service window. However, delays may occur due to traffic, prior jobs, parts pickup, emergency calls, or other circumstances outside our control.
5. Diagnostic Fee
A diagnostic/service call fee may apply for each visit. The diagnostic fee covers technician travel, inspection, testing, and diagnosis of the appliance issue.
If the customer approves the repair, the diagnostic fee may be waived or applied toward the repair, depending on the service terms provided at the time of scheduling.
The diagnostic fee is due whether or not the customer proceeds with the repair, unless otherwise agreed in writing.
6. Estimates and Repair Approval
After diagnosis, we may provide an estimate for labor, parts, and any additional services required. No repair work will be performed without customer approval.
Estimates are based on the information available at the time of diagnosis. Additional issues may be discovered after repair work begins. If additional work or parts are required, we will notify the customer and request approval before proceeding.
7. Parts and OEM Availability
We use genuine OEM parts whenever available. If OEM parts are discontinued, unavailable, delayed, or not reasonably obtainable, we may offer an alternative replacement part when appropriate.
Parts availability, delivery times, and manufacturer backorders are outside our control. We are not responsible for delays caused by suppliers, manufacturers, shipping carriers, or discontinued parts.
8. Payment Terms
Payment is due upon completion of the diagnostic visit, repair, maintenance service, or as otherwise agreed in writing.
Accepted payment methods may include credit card, debit card, cash, check, Zelle, or other approved payment methods.
Returned checks, failed payments, chargebacks, or unpaid invoices may result in additional fees, collection costs, or refusal of future service.
9. Deposits and Special-Order Parts
Some repairs may require a deposit before ordering parts, especially for special-order, non-returnable, expensive, or manufacturer-specific components.
Deposits for special-order parts may be non-refundable once the part has been ordered, unless otherwise required by law or agreed in writing.
10. Cancellations and Rescheduling
Customers should notify us as soon as possible if they need to cancel or reschedule an appointment.
A cancellation fee may apply if the appointment is canceled after the technician has been dispatched or if the technician arrives and cannot access the appliance or property.
11. Access to Appliance and Work Area
The customer is responsible for providing safe and reasonable access to the appliance and work area. The appliance should be accessible, and the surrounding area should be clear of personal items, furniture, food, or other obstructions.
We are not responsible for delays, additional labor, or inability to complete service caused by restricted access, unsafe conditions, locked gates, parking restrictions, or lack of authorization to enter the property.
12. Built-In and Integrated Appliances
Built-in, panel-ready, integrated, or custom-installed appliances may require additional labor to remove, access, reinstall, or test. Additional charges may apply.
We are not responsible for pre-existing installation issues, cabinetry defects, flooring damage caused by improper prior installation, water damage, or hidden conditions that are not visible before service begins.
13. Warranty
Unless otherwise stated in writing, we provide a limited warranty on completed repairs.
Warranty coverage may include:
Parts: up to 90 days, depending on the part and supplier warranty.
Labor: up to 30 days for the specific repair performed.
Warranty applies only to the original repair performed by A.T.S. CA and only to the specific issue diagnosed and repaired.
Warranty does not cover unrelated failures, misuse, neglect, clogged filters, blocked drains, pest damage, power surges, water damage, improper installation, customer-supplied parts, discontinued parts, or issues caused by third parties.
14. No Guarantee of Repairability
Some appliances may not be repairable due to age, discontinued parts, extensive damage, sealed system failure, prior improper repairs, or manufacturer limitations.
We do not guarantee that every appliance can be repaired. Diagnostic fees remain due even if the appliance is not repairable or if the customer declines the recommended repair.
15. Customer-Supplied Parts
If a customer provides their own parts, A.T.S. CA may refuse installation at its discretion.
Customer-supplied parts are not covered by our parts warranty. Labor warranty may also be limited or excluded when customer-supplied parts are used.
We are not responsible for defective, incorrect, used, aftermarket, or incompatible customer-supplied parts.
16. Limitation of Liability
To the fullest extent permitted by law, A.T.S. CA is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of food, loss of use, loss of income, property damage caused by pre-existing conditions, or manufacturer-related failures.
Our total liability for any claim related to a service visit shall not exceed the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by law.
17. Photos, Documentation, and Records
Our technicians may take photos or videos of appliances, model/serial tags, damaged components, installation conditions, or completed repairs for documentation, estimate preparation, warranty, training, and quality control purposes.
We do not sell customer photos or personal information.
18. Communication Consent
By submitting a form, calling us, or scheduling service, you agree that A.T.S. CA may contact you by phone, text message, or email regarding your service request, appointment, estimate, repair status, payment, or follow-up.
Message and data rates may apply. You may opt out of text messages by replying STOP.
This consent applies to service-related communications and is not intended as consent to unrelated third-party marketing. For automated marketing calls or texts, separate express consent may be required under applicable law. FCC materials emphasize consent requirements for certain robocalls and robotexts.  
19. Website Information
The information on this website is provided for general informational purposes only. We make reasonable efforts to keep information accurate and updated, but we do not guarantee that all content, pricing, availability, or service descriptions are current or error-free.
We may update, modify, or remove website content at any time without notice.
20. Promotions and Discounts
Promotions, discounts, coupons, or special offers may be limited by time, location, appliance type, labor only, or other conditions.
Discounts cannot be combined unless stated in writing. Promotions do not apply to diagnostic fees, parts, emergency service, special-order parts, or previous invoices unless expressly stated.
21. Governing Law
These Terms and Conditions shall be governed by the laws of the State of California, without regard to conflict of law principles.
22. Changes to These Terms
A.T.S. CA may update these Terms and Conditions at any time. The updated version will be posted on this website with a revised effective date.
Your continued use of the website or services after changes are posted means you accept the updated Terms and Conditions.
23. Contact Us
For questions about these Terms and Conditions or to schedule service, contact us:
A.T.S. CA
Phone: 949-213-1111
Email: support@kitchenaid-services.com